Terms and Conditions Home Terms and Conditions. Participants are required to comply with these terms and the instructions of the staff. Reservation Reservations can be made using the escapekrakow. When making a reservation, the following information must be provided: number of participants name of the selected room date and time of the reservation contact phone number email address additional information e. The confirmation of the reservation is an automatic email sent to the person making the reservation.
In case of no confirmation, please contact us by phone. Reservations can be canceled or changed by phone, email, or in person no later than 24 hours before the scheduled game. Payments for reservations that have not been canceled or changed within 24 hours before the planned visit are non-refundable.
Game: Please arrive at the game location 10 minutes before the scheduled start time. Do not arrive earlier. In case of delay, it may be necessary to shorten or cancel your game - unfortunately, in such a situation, no refund will be given. There is one room available for players: Osiris' Heart. Restrictions: Persons under the age of 13 can participate in the game only accompanied by an adult.
Participation of disabled individuals or individuals with limited physical abilities - only with a companion. Prior notification of such a situation is required. The staff may decide that supervision will be required during such a game, or the game may not be able to take place due to participants' safety.
The game in the Osiris' Heart room requires participants to have good physical fitness necessary for moving in a low space below 1 meter. If you have any doubts, please contact us.
