Enter your dates for the latest hotel rates and availability. Guest User. Enter your destination. Rooms and Guests. Swipe up to view more. Richardson 1. Check Availability. I've had good experiences with this hotel in the past, but No signs indicating where machines might work. Day two of visit, gas leak suspected, no hot food or hot water. Person promised to get back to me, but never did.
Day 3 of visit, cockroach in my room. Note that coffee in hotel restaurant is terrible. Day 4 of visit, Starbucks has no espresso. When I politely state that this is unacceptable and want to speak with a manager, employee refuses to get the night duty manager saying that I can find him myself. All days of visit except for one, housekeeping leaves dirty glasses obviously used in my room and on one day so far--I'm still there fails to leave toiletries that were obviously needed.
Each of these problems alone isn't that big a deal. However, taken together they suggest significant problems for a brand that paints itself as somewhat upscale. Lovely charcuterie board left in my room with a note from the manager also received an email , but strawberry in Charcuterie is molding.
Don't waste your money This was our first time at this property. Wonderful location. Bed was good. Breakfast was amazing. A lady by the name of Anna prepared a wonderful cheese omelet. Since she was by yourself, she couldn't prepare french toast or pancakes, but glad I picked the omelet. Fabulous danish and lots of other options on the buffet, which is included with the omelet. Staff very professional Michael checked us in..
Very upbeat the friendly. Connie is the sales person, and she was wonderful too. I would return 'cause it has direct access to the freeways and it is super quiet.
