If you have a medical issue that requires urgent medical attention, call Shannondoc on Lo-call Monday - Friday pm - am Weekends and Public holidays Open 24 hours. All patients who avail of Shannondoc services are expected to be polite and courteous to all our members of staff.
Abusive language and behaviour is not acceptable and will not be tolerated. Patients who are abusive or threatening to members of staff, be it on the phones or in the Treatment Centres, may be prevented from using the service in the future. Call Shannondoc on Your call will be answered by a patient care administrator who will ask you details of the patient and a contact number. Following a brief description of your presenting symptoms, the PCA will prioritise your call.
Typically the following times are periods of higher workload: Monday - Friday: - Saturday - Sunday: - A highly trained Triage Nurse will call you back, they will gather relevant medical information relating to your presenting symptoms.
Following the initial assessment by one of our nurses, your call may result in one of the following: Nurse advice - Treating yourself at home and or referring you to another service.
Treatment centre - An appointment offered to you based on the urgency of your symptoms. Home visit - In exceptional circumstances, the GP may visit you at home. Please have your medical card, a list of medication and any relevant information for your condition ready for the doctor. Information Details of your contact with Shannondoc will be sent to your GP by the next working day. Shannondoc is an after-hours GP service, providing medical assistance when your local GP service has closed. GPS Coordinates Please call Your opinion matters!
