Went to Canadian Tire in Langley first thing Sunday morning so I could be first to get my car looked at, I was there for about an hour when the lady that was dealing with me said she could not get the part and they had one in Calgary it was a window wiper linkage that had gone on my car and as we all know how much it rains in the lower mainland She told me that there was no one else who had it in stock.
I had paid in full for the service but had to get it done right away by someone else. I asked them where they got the part and then proceeded to go back to Canadian Tire and get a refund. When I got there they had no trouble giving me the refund.
I asked the girl that was dealing with me why I was told on Sunday that the part was unavailable when Lordco had the part and she told me that the person i was dealing with did phone around for the part. I kinda find it funny that a smaller repair shop took 5 minutes to get the part and it was going to take Canadian Tire almost a week to get the part from Calgary. Well shame on you as I have done a lot of business with Canadian Tire because of your service No longer will I be doing business with your company, Please feel free in giving me a call about the terrible service I got or an email back would be good also.
She ignored me again and basically made me line up again. It should be first come first serve basis. You even took my receipt and item for exchange in my normal tone. I just walked away shocked on what just happened as I am not expecting this unethical behavior especially from a Manager.
This is NOT acceptable. I'm or was a regular customer in this branch. I will be consulting a lawyer regarding this matter. I needed to purchase a pet carrier quickly in order to pick up a kitten. I was NOT allowed to purchase one put together as they were considered "Display.
